FAQ's

Shipping - We ship up to 3 times a week via Sendle. Orders are not shipped or delivered on weekends or public holidays.

We can not ship to a PO box, we use a shipping services that will only deliver to a physical address.

Currently we only ship within Australia. Please allow up to 10 business days to receive your order.

Packaging - We make a conscious effort to reduce all of the packaging when shipping you your product. What we do use we try very hard to make sure that it is recyclable and biodegradable. Please help us by reusing, composting or recycling thoughtfully.

Return Policy - We accept returns on items that are damaged during the shipping process up to 30 days from the date of purchase. Please return the product to us and we will inspect this prior to a full refund being given. Please choose carefully,we do not refund for a change of mind. 

Planet Ark - 5% of all of our profits are donated to Planet Ark! We love their vision around environmental sustainability, their strong focus on recycling and their campaigns for waste reduction. It's important that we walk the walk and Be The Change too, so every purchase at Haven & Grace Co. helps save the planet in more ways then one.